Refund Policy

Honeymoonsglow offers a quicker dispute solution and will appreciate it a lot if you provide:

a. Photos or videos of the damaged item to prove damage. If the photo cannot prove the products are damaged, please upload the video.

b. Screenshot of the e-mail or dispute received including name, date and content. In other words, a customer has sent the complaint (Through PayPal Dispute or other Gateway, e-mail, etc.).

c. The products need to be returned to honeymoonsglow if our Dispute Team asks for a return in Disputes.

Except for the important interpretation, we will make a refund, resend, or accept the return for any of the following cases

1. Orders not Received.

Honeymoonsglow will not deal with the refund or resend if the tracking information shows the order is delivered.

a. If Your clients do not receive the package, a non-delivery certification issued by the local post office with an official seal is necessary.

b. Tracking information alert. The tracking information shows Alert, the reasons are listed as below:

a) Incorrect/insufficient address.

b) No such number.

c) Unknown recipient.

d) Refused.

e) Do not pick up in time.

f) No safe delivery location.

g) Uncleared customs.

h) Others.

Notes:

a. The local distributor will deliver 1-3 times according to the actual situation. If it is still unclaimed during the delivery period, it will be returned to the local post office for storage in 3-7 days. Meanwhile, You need to pick up the package yourself. Otherwise, the product will be returned to the sender, our logistics company. During the return,

5. Orders Cancellation.

For orders cancellation, honeymoonsglow offers a full refund before products are processed by warehouses.

3. Products Damaged.

honeymoonsglow offers a full refund or a replacement if packages arrived are badly damaged.

we offers a partial refund or a replacement if packages arrived partially damaged (except for small scratches etc.).

Notes:

a. For damaged packing boxes, honeymoonsglow cannot offer any refunds or other after-sale services due to the long-distant international delivery.

b. within five days you can request a damaged item after packages are delivered.

4. Incorrect or Missing Products.

honeymoonsglow has a strict quality control process before products are dispatched. We will deal with incorrect or missing products as follows:

a. For incorrect products, Honeymoonsglow offers a full refund or replacement.

b. For products with wrong color, size , honeymoonsglow offers a refund or resend if you provide a screenshot of your clients’ complaint including name, content and date.

Notes:

For size problem, We will appreciate it a lot if you can measure the product according to the correct measurement method and provide us the photo of measurement. Then, our dispute team will deal with your disputes quickly.

5. Orders Cancellation.

For orders cancellation, Honeymoonsglow offers a full refund before products are processed by warehouses.